Shipping & Returns
SHIPPING
Orders are dispatched on business days once funds and address details have been confirmed. We do offer Same-Day Dispatch where if your order is received by 3pm Mon-Fri AWST we will endeavour to dispatch it that same day, stock permitting. Postage is free, Express Post $15 per delivery.
Occasionally we may run low on supply of a popular item and be required to wait for delivery from our supplier. We will contact you via email/telephone in this instance. If we can not supply in an agreeable time frame, we will refund you purchase
You can monitor the progress of your order online at www.australiapost.com.au. Your order will be shipped hopefully overnight however, some areas can take 3-7 working days. (See www.australiapost.com.au for network postcodes). This excludes country areas which could take up to 14 business days.
INTERNATIONAL SHIPPING
We offer a flat rate of $25 for New Zealand and $35 other countries outside Australia for International Shipping.
7-14 Business Days approx. (Please note delivery time frames are an estimate and can be affected by customs and COVID).
Our international shipping does not provide insurance on your goods. If you wish to add insurance onto your purchase please contact us at divadesigns@iinet.net.au
Please note international delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS
If for any reason you are unhappy with your purchase, we will happily provide a credit note, refund or exchange within 7 days of the delivery date. Please note there are NO refunds or exchanges on sale items.
To receive a refund or exchange, please follow the below steps:
- Submit a returns or exchange request within 7 days of receiving your order by emailing info@divaboutique.com.au with your order details.
- All customers will be contacted and sent an email confirmation once your return request has been processed.
- Return your items in their original packaging with the tags attached, along with the original receipt to:
DIVA BOUTIQUE
Shop 4, 485 Beach Road Duncraig WA 2023
All items must be in new and unused condition with all tags attached. Garments that have been worn, washed or altered will be returned to the customer at their expense.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.